Supervisor's Survival Guide

WOODSLANE PRESSSKU: 9781922131713

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Imprint: WOODSLANE PRESS
Author:
Kris Cole
ISBN:
Publication Date:

Additional Information

Imprint: WOODSLANE PRESS
Author:
Kris Cole
ISBN:
Publication Date:

Description

About the Author

<p>With academic and business books in nine languages, Kris is recognised internationally as a leading authority on workplace and individual productivity, performance management, leadership and effective communication. Her training programs, workshops and keynote speeches give a new depth of understanding and more powerful skills to audiences across the Pacific Rim.</p><br><br><p>Kris holds a BSc (Hons) in Industrial Psychology, a Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. She has extensive and diverse experience working with people from all levels across a range of industries including finance, food and beverages, mining and manufacturing.</p><br>

Table of Content

<p><strong>PART 1 MANAGING YOURSELF</strong></p><br><br><p>1       Managing Your Time and Priorities3</p><br><br><p>2       Developing Effective Working Relationships                25</p><br><br><p>3       Honing Your Team Leader Skills     61</p><br><br><p>4       Taking Charge of Your Career         84</p><br><br><p><strong>PART 2   MANAGING PEOPLE</strong></p><br><br><p>5       Leading Your Team            113</p><br><br><p>6       Motivating, Engaging and Retaining Team Members138</p><br><br><p>7       Recruiting and Inducting Team Members      152</p><br><br><p>8       Building Peak Performance and Productivity with Informal and Formal Feedback             183</p><br><br><p>9       Dealing with Underperformance      216</p><br><br><p>10     Improving Results through Training                233</p><br><br><p>11     Building a High-Performing Team   258</p><br><br><p>12     Leading Productive Meetings            289</p><br><br><p>13     Assigning and Delegating Work to Individuals and Teams         318</p><br><br><p><strong>PART 3   MANAGING OPERATIONS</strong></p><br><br><p>14     Knowing Your Customers and Delivering the Quality They Want            337</p><br><br><p>15     Introducing and Leading Change    358</p><br><br><p>16     Planning, Solving Problems and Making Decisions      381</p><br><br><p>17     Innovating Continuous Improvements          410</p><br><br><p>Acknowledgements      423</p><br><br><p>Glossary          425</p><br><br><p>Index               432</p><br>

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