Written by bestselling authors Neil Flanagan and Jarvis Finger, Managing Tricky Workplace Situations provides expert advice to managers about a wide range of challenging workplace situations. Topics include how to deal with complaints and disputes, how to win the loyalty and trust of your team, and how to implement effective performance management systems. There’s lots of information about building a positive workplace, and how to negotiate with difficult or obstructive people. Part of the new Australian Business Essentials series, this superbly organised reference is presented in a clear, step-by-step fashion, with cross-references to help readers navigate between different topics. The unique format is easy to read and refreshingly free of management jargon. Managing Tricky Workplace Situations is part of Australian Business Essentials, a unique series of pocket business guides written specifically for Australian businesses and organisations.